To Order: Call or e-mail to confirm availability. If the item is in stock you may prepay by cashier’s check or money order and the item will normally be shipped within 24 hours of receipt. Personal/business checks are always welcome and with the advent of mobile deposits all checks clear by 9:00 a.m. the day after deposit is transmitted. Additionally, I request an e-mail with full name, address, and phone number prior to shipping. Prices listed on my web page do not include shipping. If I ever have a new guitar comparable with one from another dealer who offers free shipping, I'll be happy to match their price if you'll let me match their selling practice - just slap a label on the box and send it out with factory (i.e. crappy) setup. We set up and adjust each guitar prior to shipping, including but not limited to: filing fret end burrs as needed, filing down string slots in the nut as needed, adjusting bridge/saddle height, high speed buffing and sanding as needed, adjusting neck angle, and adjusting truss rod. While the major mail order houses may save you $40 on shipping, if the guitar arrives needing a $75 setup, you haven't saved a dime. Additionally, tax is charged only for NY shipments so if you’re out of state you’ll likely save 4-8% that way as well.
Holds/Layaways: I cannot hold any equipment without a deposit. If you assure me that payment will be forwarded within the next business day I will hold it pending receipt of your payment or deposit. A 15% deposit will hold most items for 60 days. In the event a customer fails to pay-off an item within the 60-day period, the customer will forfeit the deposit, not to exceed 15% of the item’s price. Layaways are not transferable, i.e. the deposit on one item cannot be switched to another item. In most circumstances, layaways are not allowed on items under $100. Items that are on layaway for more than 30 days are not afforded a 48-hour inspection period upon receipt.
After we agree that a piece is on hold for you, I recommend checking back at my site the next business day to make sure that it marked as such. On rare occasion I will inadvertently sell the same piece two times: I check my site, see that it’s not marked “hold” and will tell another buyer that it’s available. If it’s marked “hold” I know that it’s unavailable.
Credit Cards: I’m always fine with waiting for check/money order payments but if a customer prefers, I accept credit card payment through "Paypal" which is a secure online service where customer with an account can log on and pay via their credit cards. Customers need not have an account to use paypal.me/Chrisguitars. Just let me know you don’t have a Paypal account but you wish to pay via credit card. There is a charge for Paypal or Paypal.me payments: 3% for domestic, 4.4% for international, so that will need to be added to your total. If you're not already signed up, you can do so at the following link https://www.paypal.com/us/webapps/mpp/account-selection. If you elect to pay through Paypal, please be sure to include in the remarks section the item you’re buying and your phone number.
Wire Transfers: There is a $20 fee for a domestic wire transfer, at least on my end. International wires are generally $30-$40, depending on country. Should you choose to make your purchase via wire transfer, the item is normally shipped within one business day after the wire clears my bank. Please note that in addition to the fee on my end, your bank will probably charge an additional fee on your end. Due to a fraud resulting in stolen funds from my account, my bank has advised me not to publish my account info on line, however, upon request I will provide all the information your bank will need.
Shipping and Return Policy: Unless a guitar is sold “as is”, all guitars come with 48-hour inspection with full refund, minus shipping (and Paypal fees if applicable), if not satisfied for any reason. Shipments are normally done via UPS and are insured for the full value. Depending on distance, guitar shipments normally cost $22-$69; amps and other large items can vary greatly on cost. Pedals and other small items will be shipped UPS or Priority Mail, usually at a cost of $8-$12. I pack well and there have been very few damage claims throughout the years, however, any damage claim must be initiated by the customer. Simply call UPS or USPS and they’ll take it from there. Save the box and all packing material as they will want to inspect it.
Due to non-receipt of a single instance of claimed non-receipt of a first class shipment, I no longer guarantee delivery of small items sent via first class mail. On small items such as decals, truss rod covers, etc., I can only guarantee delivery if shipment is via Priority Mail w/tracking, at a cost of $5. Having said that, I've only had one piece of mail "lost" in my many years in business but, again, due to this one instance delivery is only guaranteed with Priority Mail.
*Amplifiers are fully checked prior to shipment but are sold "as is" with no refund policy.
**I’ve had customers send final payment on layaway items only to find out the customer would be sending it back and their final payoff was merely to prevent loss of their deposit. This is the reason for my no-return policy on layaways.
Restocking Fees: Normally there is never a restocking fee. Exceptions: (1) Guitars where there is a modification done at the customer's request such as adding a pickup, sanding back of neck, special setup (such as changing to heavy flatwound strings), changing parts, etc. In these cases a restocking fee may be charged, at least in the amount of parts and labor - plus, in some cases, devaluation due to potential loss of sales to future customers, e.g. future customers may not want a saddle pickup or the neck sanded. (2) All guitars that were on layaway will be charged a 15% restocking fee if final payment isn’t received.
Transit Times: I have daily pickup service with both United Parcel Service (UPS) and US Postal Service (USPS). 99% of my guitars and amps are shipped via UPS ground.
Trades: I LOVE TO TRADE!. If you’d like to do a trade or part trade, please include a full description of your trade, including: year, model, color, condition, breaks/repairs/problems, modifications, and type of case and accessories. Once we agree on a deal, you ship me your trade-in and I ship out your purchase the following day. I reserve the option of returning, freight-collect, any items that were, in my opinion, misrepresented or unplayable. Please do not send me your problem gear and hope that I won’t notice or won’t mind…work with me on this to prevent any returns where the only winner is the shipping company. For trade values, please keep in mind that I cannot pay full retail but generally 80% of retail—and I’m told that my trade-in values are higher than any stores and most web dealers. For packing tips please read https://chrisguitars.com/packing.html.